In a recent On-Time Performance Review conducted by aviation analytics company Cirium, South Africa’s FlySafair has emerged as the most punctual low-cost carrier (LCC) in the world. The study, which analyzes over 30 million flights annually, considers flights arriving within 14 minutes and 59 seconds of their scheduled arrival time as on time.
William Boulter, spokesperson for Cirium, emphasized the significance of on-time performance for airlines, stating, “On-time performance is core to the running of a successful airline, impacting customer perception, cost management, environmental impact, network design, and even soft issues like crew morale, influencing customer experience.”
FlySafair outperformed its global counterparts with an impressive on-time performance rate of 92.36%, based on 55,444 flight operations. This achievement placed FlySafair ahead of the second-placed Brazilian airline Azul, which achieved an 85.51% on-time performance, and Hong Kong Express, with 85.23% of its 23,761 flights arriving on time.
Cirium’s CEO, Jeremy Bowen, highlighted the broader trend, stating, “When low-cost carriers reach their peak, they not only offer customers affordable fares but also achieve high operating margins. In fact, they often rank among the top performers in the airline industry.”
Bowen further emphasized that on-time performance directly correlates with customer satisfaction and efficient aircraft utilization, which are core strengths of low-cost airlines. He noted, “The on-time performance of the top three Low-Cost Carriers (LCCs) not only matches but often exceeds that of many traditional legacy airlines.”
FlySafair also secured the second position for on-time performance among carriers in the Middle East and Africa, narrowly trailing Oman Air by 0.17%. Oman Air achieved an on-time performance rate of 92.53% with 45,908 flights.
Cirium’s recognition extended beyond airlines, with Cape Town International Airport earning the title of the fifth most on-time small airport globally. This acknowledgment follows Cape Town International Airport recently being named the third-best airport in the world by AirHelp, which evaluates customer service claims for flight disruptions.
While FlySafair and Cape Town International Airport received international acclaim, Oman continued its success with Muscat International Airport being named the best airport in the world by AirHelp, followed by Brazil’s Recife/Guararapes–Gilberto Freyre International Airport.